Frequently Asked Questions
CARPET CLEANING FAQ
Feel free to browse through the list of frequently asked questions sent by our customers.
Yes, we are insured!
We move sofas, loveseats, chairs, coffee tables and end tables (as long as all items are removed from the tables). We do not move china cabinets, dining room tables, beds, dressers and nightstands!
Since our cleaning is a “dry” extraction process you can walk on the carpets immediately after we are done!
The main difference is with the organic dry extraction we use an organic compound made from organic sponges dipped in distilled water so there is very little moisture on your carpet. The traditional steam cleaners blast your carpet with a soapy chemical and a lot of water to clean. There are many reasons you DON’T want to blast your carpet with water, one if you don’t extract all the water from the carpet and the pad you could develop mold and mildew 5-7 days after cleaning. Second, if you put to much water down you can break down the carpets backing which will shorten the life of the carpet. Third you can have what is called wicking; this is wear a previous stain reappears a few days after cleaning. This is caused by the water pushing the dirt and stain into the carpet pad and not extracting all the water out of the pad. As you walk over the treated area the stain starts to rise up through the pad onto the carpet.
Yes, we do clean area rugs but NOT oriental or Persian rugs.
1: When red wine hits a light colored carpet, try to blot up as much of the wine as possible and then spray hydrogen peroxide on the stain, followed by a hefty sprinkle of baking soda. Make sure that the peroxide and soda fully cover the stained area and let it sit for 2-3 minutes.
2: As crazy as it sounds here is another solution. When red wine is spilled onto your carpet, white wine can be your true companion. White wine will help neutralize red wine and will make it easier to lift the color off of your carpet or clothing. Simply pour white wine over the stained area and very gently blot the liquid up with a thick towel (be very careful not to rub as this will force the stain into the carpet or clothing fibers). If the stain is still visible, you can add salt or soda to continue lifting out pigment.
If these solutions don’t work call us and we can try and work our magic with the use of special solution!
Yes, we offer a Teflon spray that will help protect your carpet from future stains.
Yes, we offer a pet and stain deodorizer which is an enzyme that breaks down any remnants that causes the odor.
Carpet Cleaning Tips
- To extend the life of your carpet, vacuum weekly.
- Always remember when cleaning any type of spill blot with a towel and never rub the spill (this will push the stain deeper into the carpet fibers).